Field Service · Dispatch Intelligence

Every tech assigned.
Every route optimized.
Every ticket closed.

Dispatch routes dental equipment technicians to operatories before the autoclave finishes its error code — scheduling, parts tracking, and compliance logging compressed into one screen.

See Dispatch Live Talk to a Routing Specialist →

Metro Dispatch

LIVE

CHICAGO METRO · 14 TECHS

8 En Route

4 On Site

2 Available

Day Sheet · Feb 245 Jobs · 0 Open

DSP-2847EN ROUTE

Bright Smiles — Loop

Autoclave E-Series

07:42

P/N 44-8821

DSP-2848ON SITE

Lakeside Dental — Wicker

Handpiece NSK Ti-Max

08:15

P/N 12-3301

DSP-2849PENDING

North Shore Ortho

X-Ray Unit Belmont

09:00

P/N 88-0042

DSP-2850SCHEDULED

Premier DSO — Oak Park

Compressor DentalEZ

10:30

IN STOCK

DSP-2851SCHEDULED

SmileCraft — Lincoln Sq

Sterilizer Midmark M11

11:15

P/N 55-6610

Avg Route · 18 min✓ All Compliant

Alert Feed

2 ACTIVE

07:38CRITICAL

Autoclave E3 — Error Code F7

Bright Smiles Loop→ DSP-2847 rerouted

07:41PARTS

P/N 44-8821 pulled from van stock

Kowalski · Unit 7→ Inventory updated

07:44COMPLIANCE

FDA log signed · DSP-2846

Lakeside Dental→ Archived

07:47DISPATCH

DSP-2849 · Parts ETA confirmed

North Shore Ortho→ 09:00 window held

07:51WARNING

Chair downtime >2hr · Operatory 3

Premier DSO Oak Park→ Manager notified

Spec Sheet

The cost of your current workflow
is in every row below.

Dispatch vs. spreadsheets and generic field service software — capability by capability.

Capability

RecommendedDispatch

Spreadsheets& Group Texts

Generic FSMSoftware

Automated Route OptimizationReal-time rerouting based on job priority, tech location, and traffic4.2 fewer windshield hours per tech per week

−4.2 hrswindshield time/tech/week

Basic onlyFDA-Compliant Service LogsAuto-generated, timestamped records meeting 21 CFR Part 820 requirementsReal-Time Parts InventoryVan-level stock tracking with automatic reorder triggers

94%first-visit fix rate

Warehouse onlyAutoclave Error Code DispatchAlert triggers technician routing before the error cycle completesPatient-Chair Downtime TrackingOperatory-level downtime logged and reported to DSO management

−61 minavg chair downtime per incident

Multi-Location Fleet ViewSingle screen for all techs across every practice locationLimitedIntegrated Parts OrderingOne-tap reorder from job ticket, linked to preferred dental equipment suppliersManual POEmergency Handpiece EscalationOffice managers flag urgent repairs that auto-bump queue priorityTech Certification TrackingAlerts when tech certifications expire before scheduling sensitive equipmentManual calendarGroup Text ReplacementStructured dispatch replaces untracked group SMS coordination

0 textsper dispatch event

PartialCompliance Audit ExportOne-click PDF/CSV export for OSHA, state dental board, and accreditation auditsGeneric reportsDSO Dashboard & ReportingExecutive view: fleet utilization, cost-per-repair, and SLA compliance

3.1×ROI in 90 days (avg)

Verdict

Built for Dental

Duct tape

Close, not enough

4.2hrs

saved per tech per week

94%

first-visit fix rate

3.1×

avg ROI in 90 days

<8min

avg dispatch to ETA

Your techs are waiting. Your spreadsheet isn't routing them.

See how Dispatch handles a live service day — autoclave alerts, route optimization, parts pulls, and compliance logs — in under 12 minutes.

See Dispatch Live Talk to a Routing Specialist

No form. No sales call required. Interactive demo, 12 minutes.